Complaints Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business to allow us to rectify the situation.

Our Procedure
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
*please request proof of receipt if posting

In the unlikely event that you have a complaint that you have been unable to be settle with your Dulux Select Decorator, please raise it in the first instance with the Dulux Select Decorators help desk on 0333 222 7022 or email who will respond to your complaint within two working days, an attempt to resolve your complaint to your satisfaction.